What is Managed Phone System?
When you subscribe to Managed Phone System the OMOVO team takes on full responsibility for maintaining and managing your Phone System tenant on Office 365 on your behalf.
With the OMOVO managed service our team of experts are available 24x7x365 to provide you with the support you need to make Phone System work for your users without consuming your finite in-house resources.
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24x7x365 Service Desk
Single Service Desk front-end that will own issues from start to finish across all components
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1-hour Response SLA
With a 1-hour response SLA you can be confident we’re there when you need us
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Skype for Business Online Management
We take on delegated management of your Phone System tenant
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Inclusive Service Requests
User moves, adds and changes are included.
Why Managed Phone System?
Managed Phone System frees your team from the additional expense and overhead required to hire specialised expertise or add capacity into existing roles to support, maintain and manage your Phone System tenant on Office 365. Your teams can stay focused on your core IT environment and avoid worrying about such things as managing number porting, user administration and ongoing performance of the Phone System environment.
We recognise that different IT teams have different constraints so this service is always optional giving you the choice on whether to do this in-house or not. You’re also under no ongoing commitment – if you’re expecting a busy period, just need technical support or have undergone staff changes and need help filling a gap we are here to help with a service that can be turned on and off monthly as your needs change.
Benefits
Simple Pricing
No complex managed service options the service is specifically designed to wrap around your Phone System tenant on Office 365, ensuring the platform is properly maintained with no impact to your teams.
Flexible
No ongoing commitment required. If you’re expecting a busy period, have just undergone staff changes or just need support on specific technical issues we are here to help with a service that can be turned on and off monthly as your needs change.
Optional
If you have the expertise and resources available then don’t worry about taking the managed service. Phone System can certainly be managed in-house by your IT teams but should your needs change Managed Phone System is available on-demand.
Technical Expertise
We’re specialists in Telecoms and Microsoft Teams and with the managed service offering you’ll have the assurance of our experience and expertise making sure your platform is always available, secure and giving your teams optimal performance and quality
ITIL Aligned
Our managed service is designed around ITIL so we can speak a common language with our customers around the services that we will fulfil on their behalf.
Relieve pressure on your Teams
Your teams already have enough on the go let alone having to pick up an additional platform and new technologies to manage and maintain.